- Microsoft Office 365 Exchange Online, OneDrive, SharePoint Online Windows 8.1 and later Windows Server 2012 R2 and later Microsoft Exchange 2013 and later Email security products, e.g. Mimecast / MessageLabs Networking knowledge covering LAN/WAN technology fundamentals Citrix XenDesktop 7.15 and later (administration, user support)
Responsibilities:
- To provide second level support to clients. You will support the 1st and 2nd line teams to resolve issues that come into the Service Desk. Take pride in ensuring that incidents are resolved in a timely manner to meet defined service level targets. Complete relevant and skilled investigations, before escalating to 3rd Service Desk members more junior than you, will love to learn from you, your work ethic and professional IT skills.
Technologies:
- Citrix - Azure - Windows
More:
At CTS our WHY is to deliver world class IT services that transform the user experience and operational success of Law Firms and Chambers.
How we do this is by focusing only on IT services for chambers and law firms, understanding their needs better than others and shaping our services around the unique requirements of legal sector firms and their users.
We deliver our ‘IT Services Shaped For Law’ by building high performing, highly specialised teams who enjoy providing great service to happy clients; and for whom we know time matters, for them and for us.
Our values of Passion, Team and Excellence drive our search for new team members to join us. We care about what we do, and how we do it. We achieve more together. We learn and grow every day.
You have a flair for tech and like to provide robust service delivery to our clients, with a strong will to make a difference. We have a dynamic environment, prioritising and multi-tasking effectively, as well as problem solving whilst providing excellent communication, customer handling and inter-personal skills. An eye for spotting opportunities to refine and improve processes and service and can communicate effectively with clients and third parties both face to face and over the phone, in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills. Keeping calm and focused when in a pressured situation comes naturally to you. You demonstrate initiative and have excellent lateral-thinking and problem-solving skills. You are flexible and adaptable - excited by new ideas and/or technology and, keen to pick up and work with new initiatives
