If you’re awesome at what you do, and you’re working for a smart, growth-hungry business, then your current employer will be looking after you really well. They don’t want you to leave, after all. That’s a shame. You’re probably exactly the kind of person we’re looking for. You’re the kind of person who pushes themselves to always be better, to constantly improve, to live outside of their comfort zone, welcoming challenge and growth. In short, you’re a high achiever. We’re a growing team of high achievers.
- Responsibilities: Delegating and directing service tasks, monitoring the progress of current projects, and managing technical team members to ensure that clients' projects are running smoothly. Maintaining a service desk and evaluating its efficiency. Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service. Monitoring department issues and client complaints to create methods to lessen recurring issues. Improving on our already systemized business. Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met. Helping to train new employees in company procedures. Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory. Handling customer concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Target & bring in new clients into Managed Services & sell them IT solutions & services that their business would benefit from. You must be willing to be proactive in this activity & off your own back go out & get these new clients.
- Windows - Microsoft 365 - Office 365 - ICT - IT Support
Maybe we should talk? We exist to delight our clients with levels of service that they’ve never experienced anywhere else. The only people we have in our team are ‘A’ players, which means our clients get ‘A’ player standards of care.
And, more importantly, our colleagues receive fulfillment and personal development they can’t get anywhere else.
Jim Rohn said that you are the average of the five people you spend the most time with.
If you were part of the Business Guys IT team, then the people you’ll spend the most time with will drive you to excel.
Benefits: Competitive starting salary. Uncapped bonus and commission (the boss does not care if you earn more than him; in fact, he’d love you to do so, because that means you’ve over-delivered for our clients and smashed it out of the park!). 22 days of holiday plus bank holidays (30 days total). Cycle to work scheme. Mileage for travel (45p per mile for first 10,000 miles, as per HMRC guidelines). Tailored discount benefits platform.
Who are we? We’re an award-winning IT services provider. We’ve been around for 17 years, and we solve our clients’ problems when it comes to their IT products and solutions. We are integral to our client's success and we never let them down.
What’s the role? You’ll make your presence felt. You’ll be a key member of the team, impacting directly on the business with new and innovative ideas. We’re not hiring you to sit in a silo; we’re hiring you because you’re smart, curious, self-aware, and capable of having a constructive opinion on multiple aspects of what we do.
9 Brindley Court, Lymedale Business Park, Stoke On TrentStoke On TrentST5 9QA