- Experience with Microsoft Windows 10 and MacOS
Experience working in an MSP environment
Advanced level of experience/understanding of Azure
Advanced level of experience/understanding of Microsoft 365
- The role:
You would be providing a high level of technical support and customer service to clients. Given the range of technologies they provide is so broad, the work can be quite varied day to day, which keeps it interesting and more rewarding.
Industry experience in an IT Support Role
For this senior role, you will need to be highly talented and experienced in an MSP environment
Be a logical trouble-shooter with common sense, who is able to resolve issues that others cannot
Be a genuinely nice person who is kind and caring, and able to communicate well with clients and colleagues alike
This role requires advanced skills and experience in the following technologies:
Office 365 – user maintenance, licence management and all aspects of associated admin portals such as Exchange, Teams, SharePoint.
Azure – familiarity with Azure portal, tenancy migrations, Azure SQL, WebApps, VMs, cost analysis
EndPoint Manager – MDM, MAM, Compliance, policies
Networking – converged networks, VLANs, WAN routing, DNS
Firewalls – Cisco, Draytek, port redirection, NAT, NAPT
Webhosting – CPanel, Linux
Telephony – Linux PBX, SIP Trunks, WLR, Call routing
Connectivity – Leased Lines, LLU, xDSL
WiFi – 802.x, Footfall, data capture, reporting
Servers – Windows, Linux, PF Sense, Active Directory, Group Policy
Workstations – Windows 10+, printing, Office 365
- Active Directory
- Microsoft 365
We are pleased to announce an amazing opportunity to join one of the most progressive IT companies in the UK, that is revolutionising the way technology companies work. As a leading UK MSP, the technical standards achieved across all roles and levels are very high, so this is a fantastic environment to work in if you're a senior tech looking for a more challenging role.
If you are a highly skilled senior engineer, who is passionate, not just for all things technical, but also for delivering the best customer service. Who would like to work for a company that shares the same values, as well as caring for our planet and everything in it, then this may be a perfect fit for you.
With it's head office based in Bishops Stortford, our client are a fast-growing Technology Solutions provider, with clients all over the UK, offering a wide range of professional Managed IT & Technology Solutions. Alongside this, the software development division offers cutting edge SAAS based software applications, such as UltraHR, and Retail Report.
Why join the team?
Our client are strongly focused on their CSR activities, community engagement initiatives and supporting charity partners. They are fully committed to their partnerships with charities and the local community. They take their charity and environmental responsibilities very seriously, offering staff 3 paid leave days a year to use for volunteering. Our client have regular team building and social activities. Their company is growing sustainably, and as a living wage employer, all roles are well paid with regular pay reviews.