- Telescope is looking for a Technical Support Executive who will be responsible for managing & implementing our in-house SaaS products. Initially, you will be introduced to our software and systems and gain knowledge on how they are integrated into our clients, and our own projects. Customer experience is of the highest priority which will be reflected in your positive outlook and passion for problem solving.
Essential Knowledge & Skills: - Up to 2 years of relevant professional experience - BSc in IT, Software, Computing or similar - A good level of general technical knowledge, problem solving, data structures and an ability to manipulate data ie CSV, Excel & XML as well as API feeds. - A real hunger for problem solving in investigating & diagnosing potential issues. - Excellent time management, organisational skills with a friendly manner. - Ability to convey technical information in an easy-to-understand manner, with clear communication and listening skills.
- Key Responsibilities
- Implementing technical solutions to the high standards set by Telescope, to include: set-up of brand new portals, amending existing portals and demo’ing test areas. - Management of users & permissions for specific modules within the SaaS systems. - Investigating and solving problems presented day-to-day by clients or colleagues. - Outstanding customer service, exemplary listening skills in making sure a clients comments are acted upon promptly. - Advising customers and colleagues on best practice with regards to configuring the SaaS systems to their needs. - Attempts to recreate issues in the problem solving process. - Record time spent on projects which are SLA dependent. - Training clients and colleagues on the relevant systems. - Relaying information and developing a good working relationship with our third-party technical resources. - Working along side the Web team when our SaaS products are relevant to a new or existing web project. - Building your own relationships with clients and giving them the confidence to contact you directly with ideas or issues. - Once you've become a Telescope SaaS expert, we expect you to be creative and proactive in generating potential new ideas to enhance that customer experience.
- IT Support - macOS - Microsoft 365
Whether you’re into football, fishing, fashion or folk music, it really doesn’t matter… as long as you embrace the values that bind the Telescope team together, you’ll fit right in! (Teamwork, Integrity, Pride & Passion, in case you’re wondering)!
Telescope can offer everything you need to feel valued and achieve a decent work/life balance, we hope! We pride ourselves on rewarding our amazing team for their hard work and commitment.
Our office (based in Gildersome, just outside Leeds) is modern with plenty of parking, and an unlimited supply of tea & coffee for the all-important Yorkshire brew… but you’ll also benefit from the freedom to work from home when needed, with the flexibility to choose working hours that complement your lifestyle.
In addition to a competitive salary, we also provide our team with a generous range of benefits (such as 25 days holiday + bank holidays + your birthday off, a healthcare/dental plan, and quarterly social activities with your awesome teammates). See here for full details: https://telescopegroup.co.uk/careers
This role is permanent, full time, working weekdays.
Hybrid Working (Our office is based in Leeds, LS27. We expect the successful applicant to come into the office on occasion, though many of our team do choose work remotely).
Salary package: C. £25,000 per annum.
2 Axis Court, Nepshaw Lane South, LeedsLeedsLS27 7UY